Wellness

I want to join Epassi
 How exciting that you want to be a part of our network – we look forward to collaborating with you! If you are a wellness provider – please fill out our ...
I want to log in to the Provider Portal
Welcome to your provider account! Log in to the Provider Portal using your username and password. If you have forgotten your password, you can click on &q...
What does it cost to be connected to Epassi?
 We are happy that you're interested in joining Epassi and look forward to collaborating with you! Feel free to visit our website for more information...
When will I be activated as a wellness provider, how long will it take?
Thank you for wanting to become part of Epassi's provider network! We are happy that you want to offer your services to our users.   Registration f...
When will my customer identification (KYC) be approved?
KYC is an important part of your application – we are happy to assist you with more detailed information!   The process of approving customer identificat...
When will I, as a wellness provider, get paid?
It is important that payments are made on time, and we want it to feel secure and smooth for you to work with us!   Here’s how the payment process works: ...
Which activities are classified as wellness activities?
To get an overview of which activities are approved and can be paid for with the wellness allowance, please feel free to read our Inspiration Guide – What’...
How do I credit/refund a customer's purchase via Epassi?
Sometimes, it may be necessary to refund a customer. The process differs depending on whether the credit/refund occurs within seven days or after seven day...
I want to see monthly reports of completed transactions
Of course – we make it easy for you to track your transactions!   Log in to your provider account – Click on "Accounting Information." Here you ...
I want to reset or change my password
Need to reset or change your password? No problem – we’ll help you in just a few simple steps! Here’s how to reset or change your password: • Click on &qu...